Client:
§ A US based technology solution provider for the REO, Mortgage Default,
and Field Services Industries. They provide standardized solutions and
real-time data on the web to optimize workflows and make property disposition
as quick as possible.
Business Needs:
§ Reduce the cost of maintenance and support for their inspection tracking
application.
§
Provide 24X5 application and technical support to end-clients in United
States EST and CST time zones.
Solution:
§
Provided a blended team of onsite and offshore resources to support this
complex application.
§
Educated client's management and staff on the benefits of the blended
onsite/offshore model.
§
Use application support engagement as a tool to gain complete understanding
of Client operations and interdependencies.
§
Provided L3 Development Support, 24x5 Helpdesk and application support
desk
Benefits:
§
Reduced Total Cost of Operations.
§
24/5 support for the applications provided based on the Global Delivery
Model.
§
Increased end-client satisfaction for the Client.
§
Continuously met service expectations
Tools & Technologies
§
Programming Languages, Web Technologies and Databases: Microsoft
ASP.NET, C#, Silverlight 4.0/5.0, WPF 4.0, C++, Galasoft MVVM, RIA Services,
Telerik RadControls, Telerik Open Access ORM, SQL Server, IIS, LINQ.
§
Ticketing Tool: VSS
§
Knowledge Management: Microsoft SharePoint.
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